Terms of Service

The app is for parents and guardians of children enrolled at Liddle Lyceum, and for our staff.

You cannot sign up on your own. We add you and link you to your children, and you sign in with the mobile number we have on record. If your number is not recognised, speak to us and we will correct it.

You must be old enough to enter a contract where you live, and you must be a parent or guardian of the children on your account, or someone they have authorised.

Signing in sends a one-time code by SMS to your registered number. Anyone with access to that number and your device can reach your child's records, so please keep both secure.

Tell us promptly if your phone number changes, if you lose your device, or if you think someone else has access to your account.

Do not share your account or your sign-in codes. If you want another family member to have access, ask us to add them properly so they get their own account.

We aim to keep the app available and working, but we do not promise it will be uninterrupted or error-free. It may be unavailable during maintenance, and occasionally something will break.

The app is a window onto the records we keep. We take care to record accurately, but entries are made by staff during a busy day and may be corrected later.

The app is not a substitute for talking to us. In an emergency, or for anything urgent about your child's health or safety, contact the setting directly rather than sending a message in the app.

When you use the app, please do not:

• Use it for anything unlawful, or to harass, abuse or threaten anyone.
• Try to access records belonging to another family, or interfere with the security of the service.
• Copy, scrape or redistribute other people's information, including photographs that include other children.
• Upload anything harmful, or attempt to disrupt or reverse engineer the app.

Photos and updates are shared with you for your own family's use. Please do not post images that include other children on social media or anywhere else without their parents' consent.

We may suspend access if an account is used in a way that breaks these terms or puts other families at risk.

You keep ownership of what you write. You give us permission to store and transmit it so it reaches the right staff, which is the point of the feature.

Messages are not private from the setting. Staff with the appropriate role can read conversations on your child's account.

You are responsible for what you send and for making sure it is accurate. Absence notices and pickup notes in particular are relied on by staff making decisions about your child.

The app displays invoices and payment records we have issued. It is a view of our records, not a payment service. No payments are taken through the app and it never asks for card or bank details.

Questions about what you owe, how to pay, or a charge you disagree with should come to us directly.

Your access continues while at least one of your children is enrolled with us.

You can ask for your account to be deleted at any time from Settings, under "Delete my account", or by emailing support@liddlecare.com. We will confirm what can be removed and close your access. Records we are legally required to keep, such as attendance and incident reports, are retained for the required period.

We may also end your access, for example when a child leaves the setting.

The app is provided as it is. To the extent the law allows, we exclude implied warranties and we are not liable for indirect or consequential loss, or for loss arising from your reliance on the app in place of contacting us directly, or from someone else gaining access to your device.

Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. Nothing here affects your rights under our enrolment agreement or the duties we owe you as a childcare setting.

Our Privacy Policy explains what information we hold and how it is handled. It forms part of these terms.

We may update these terms as the app changes. We will update the date at the top of this page, and where a change is significant we will tell you in the app rather than relying on you to notice. Continuing to use the app after a change means you accept the updated terms.

You can reach us at support@liddlecare.com, or speak to us at the setting about anything to do with your child's care, enrolment or fees.